Returning a product
We hope that you are happy with your purchase. If something doesn’t feel quite right we understand if you change your mind and would like to return your order.
Please know that all international returns are at the expense of the customer.
To return an item from anywhere outside metropolitan France, it is very important to follow the correct steps to ensure a hassle-free process.
1.
Go to then “Return an Item”. This step is essential and it is here that you will receive the return slip to be enclosed in your package.
2.
Download the return slip and enclose it in the package.
3.
Choose a secure and tracked postal service to return your item.
4.
Download the return slip and enclose it in the package.
Once approved, you will be refunded via the original payment method. NB: If you paid with a credit note, a gift card or a gift list contribution, you will automatically receive your refund as a credit note.
PLEASE NOTE
CUSTOMS
If your country is subject to customs, please anticipate the payment of customs fees beforehand so that your parcel is not blocked on arrival. Smallable does not cover the cost of customs fees incurred for return items, so any parcel requiring payment on arrival will be refused and returned to the sender.
PARCEL TRACKING
Make sure to use a tracking service when choosing a carrier. The return parcel is your responsibility so any parcel lost during the return will not be refunded.
RETURN SLIP
Make sure you declare your return via your online customer account and enclose the return slip in the parcel. Failing this, our team will not be able to identify the return and the refund will not be processed.
YOU CAN NOT FIND THE RESPONSE YOU ARE LOOKING FOR?
Contact us directly
You can also contact us by phone at
We are reachable from Monday to Friday from 9:30 to 18:30, Paris time.
Refund of returned product
The processing time for returned items is 15 business days. If after this time has passed you have not had news about your return, please contact our Customer Service team. We will get back to you as soon as we can.
Once your return has been treated by our Customer Service team, we will refund amount paid for the article(s) to the bank account used for the order.
YOU CAN NOT FIND THE RESPONSE YOU ARE LOOKING FOR?
Contact us directly
You can also contact us by phone at
We are reachable from Monday to Friday from 9:30 to 18:30, Paris time.
Return postage costs
We hope that you love every purchase from Smallable, however, we understand if you change your mind and would like to return your order.
All standard international returns are at the expense of the customer.
Of course, if you receive the wrong item or if it is defective or damaged, please contact us so we can find the best solution to help you.
We will organise the return of this item at Smallable’s expense.
YOU CAN NOT FIND THE RESPONSE YOU ARE LOOKING FOR?
Contact us directly
You can also contact us by phone at
We are reachable from Monday to Friday from 9:30 to 18:30, Paris time.